Career Development
A career with Cathay Pacific could see you move horizontally or vertically throughout our global business. Our Cabin Crew team members are supported to continually pursue their professional interests, no matter whether their next role is located within Cabin Crew or within one of our many other business divisions.
Our team members receive consistent mentoring, career coaching and performance feedback which enables them to continually develop skills and knowledge that will enhance their career and personal growth.
We recognise all team members who demonstrate outstanding performance and a readiness for career progression. This is through training in areas that will enable them to further their career, such as aircraft conversion and Business and First class service concepts.
The following diagram details a common career path for employees who wish to progress their careers within Cabin Crew.
Flight Attendant
Our flight attendants are responsible for upholding onboard safety standards and delivering world-class customer service via duties such as food and beverage service and duty free sales. Flight attendants begin their careers in Economy class and then progress to Business class.
Flight Purser
Flight pursers provide leadership to the team of flight attendants that service Economy class, and support them in ensuring that all passengers experience a smooth and safe flight. Flight pursers receive training on first class fine dining concepts.
Senior Purser
Senior pursers are responsible for leading their teams to deliver premium service to passengers in Business and First class. Senior pursers occasionally act as deputy inflight service managers on long-haul flights and apply their coaching skills to supporting crew operations.
Inflight Service Manager
Inflight service managers oversee all Cabin Crew operations and provide guidance and leadership to the team. They liaise closely with the Cockpit crew, Ground staff and back office team to ensure a smooth and safe operation. Some of our inflight services managers also take on a supporting role in providing coaching for our Cabin Crew.
In addition to vertical career progression opportunities, our Cabin Crew gain developmental opportunities through:
- Projects focused on further advancing our service design and delivery
- Taking up service training and coaching roles
- Acting as lead talent in advertisement productions or as ambassadors for sponsored events (e.g. Hong Kong Rugby Sevens and the Chinese New Year Parade)
Our Cabin Crew gain customer service experience and insights that are highly valuable across different functional areas within the airline. Having been provided internal job movement opportunities, some of our experienced team members have taken up roles in areas such as product development and loyalty marketing. Some have even become Flight Crew.