Meet Our People

 


Dominic Perret

General Manager, Southwest Pacific 

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“The role of our global offices is tremendously important. Each one is like a mini airline, in the sense that all of the functions that are required to operate an airline are represented – but we’re still very much part of the bigger global team and brand.”

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Ashish Kapur

Regional Cargo Manager – South Asia, Middle East and Africa

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“We are an amazing team to work with. I really love the honesty and transparency of our employees and well as the management. People here have no hidden agendas.”

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Lauren Benson

Loyalty Marketing Executive 

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“There are so many opportunities for career progression. You need to have a proactive attitude. If you can show management that you have a willingness to learn, they’ll support you in whatever you want to achieve.”

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Vidya Anand

Senior Executive – People

Vidya has enjoyed a diverse career since joining our Mumbai global office 13 years ago. Her journey began in the Financial Services Department, where she benefited from experiences and training that enabled her to progress to her current role of Senior Executive – People.

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Vidya Anand

Senior Executive – People

Vidya has enjoyed a diverse career since joining our Mumbai global office 13 years ago. Her journey began in the Financial Services Department, where she benefited from experiences and training that enabled her to progress to her current role of Senior Executive – People.

What does your role involve?

I’m responsible for carrying out day-to-day Line HR functions and manage all aspects of People functions and statutory compliance for India and South Asia, which includes Sri Lanka, Maldives, Nepal and Bangladesh.

What is the most exciting part?

Being part of the support team for South Asia gives me a chance to interact with many staff members across the region. This is what excites me a lot. I’m passionate about exploring different destinations and my role allows me to visit various ports in the South Asia region.

What do you enjoy most about working at the Mumbai global office?

It’s very friendly and caring. My colleagues have a high level of understanding and everybody trusts each other to make independent decisions. It’s a place that offers great warmth, career growth, work life balance and a healthy working culture.

 

Liz McCarthy

Cargo Services Officer

Liz began her career with Cathay Pacific over nine years ago. She initially joined us as a Passenger Services Officer at Sydney Airport and then moved into her current role of Cargo Services Officer, which allows her to explore her passion for safety and customer service.

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Liz McCarthy

Cargo Services Officer

Liz began her career with Cathay Pacific over nine years ago. She initially joined us as a Passenger Services Officer at Sydney Airport and then moved into her current role of Cargo Services Officer, which allows her to explore her passion for safety and customer service.

What does being a Cargo Services Officer entail?

I’m responsible for handling cargo booking enquiries and requests, and allocating space to be used. The role involves lots of people contact. I regularly liaise with ground handling agents to monitor the build up of cargo and supervise ground crews as they load and unload aircraft. I also need to liaise with colleagues overseas in order to control container stock and return empty equipment to Hong Kong. My role also involves coordinating the turnaround of aircraft, which means ensuring that catering and cleaning activities are completed in the allocated ground time of 2 hours.

What are some of the most exciting aspects of your role?

The arrival and turnaround of freighter aircraft is exciting and challenging, particularly when unloading or loading oversize cargo (over 8 metres long!) through the nose door. It requires careful manoeuvring by loading staff and a watchful eye to prevent damage to the aircraft. Once all inbound cargo is unloaded and outbound cargo is on board, I perform a final check and walk around before advising the captain that the aircraft is loaded and ready for departure. Often I will also cross check all inbound and transit cargo for discrepancies.

What do you enjoy about working in the Sydney Cargo department?

Our work environment in Sydney presents lots of challenges each and every day, with a great many tasks required to complete our work. Everyone in Cargo gets to perform a broad range of tasks, often accessing up to 15 different computer systems. The variety keeps every day interesting.

What can people expect when they start a career with Cathay Pacific in Sydney?

You can expect to be trained professionally in all aspects of the job, through both online and on the job training. You will be encouraged to continue to learn and develop your knowledge with many online courses available.

What are you passionate about, and how does that relate to your role?

I am passionate about safety and customer service. In Cargo, safety first in everything we do. In my role I strive to provide the best service to all our customers each and every day.

 

Tate Plummer

Airport Services Supervisor

Tate joined our Melbourne team as an Airport Services Supervisor / Manager in 2007 to support the introduction of a new Melbourne to Hong Kong service.

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Tate Plummer

Airport Services Supervisor

Tate joined our Melbourne team as an Airport Services Supervisor / Manager in 2007 to support the introduction of a new Melbourne to Hong Kong service.

What are some of your key responsibilities?

While on shift I’m responsible for the safe turnaround of an inbound and outbound daily Hong Kong flight, which includes overseeing check in services, and for ensuring that customers have the best possible experience. I also act as the point of contact for all Cathay Pacific Melbourne departments such as cargo and passenger handling, as well as various government departments.

What are some of the most exciting aspects of your role?

Greeting customers at the check in counters and hearing their stories about where they are traveling to and what excites them. Seamless service is something that we always aim for, and so exceeding a customer’s expectations and having them acknowledge your efforts is always very rewarding. I once received a compliment letter after assisting a passenger from a delayed flight, who needed to attend a funeral in another country. I was proud that we could assist her and even though it was a difficult period for her, she still found time to provide positive feedback.

What do you enjoy about working with Cathay Pacific in Melbourne?

I find a huge amount of satisfaction in my job. My environment is always fast paced; I can honestly say that no two days are ever the same, and no two situations are the same. You don’t get taught ‘airlines’ as a subject at school, so our jobs are very different!

Unlike with a bigger transport hub such as Hong Kong, I enjoy being able to concentrate on one of three flights leaving Melbourne per day. I’m able to greet customers at the check in counter and then wish them safe travels as they board the aircraft. We are very lucky to have team members doing the same job elsewhere in the world; having them to consult and share stories with is invaluable and it’s great to always have a story to tell at the end of the day.

What can people expect when they start a career at a global Cathay Pacific office?

Any new team member can expect training of the highest quality, as well as the ability to grow into any position and excel. From a company perspective, you’ll have the backing of a strong team and that will allow you to confidently excel and make independent decisions. You’ll also make friends for life. People at Cathay Pacific spend so much time together, in a shift work environment and at odd hours. Sometimes you’ll be eating breakfast when others have just finished dinner!

What are you passionate about, and how does that relate to your career?

I’m passionate about the company that I work for. The initiatives from our senior leadership will have us in a strong position for many years to come, and these will not only benefit our airline but also the wider aviation industry. I believe that strong leadership will ensure that Cathay Pacific is a major player in aviation globally for a long, long time, and this will allow me to aim high in my career and continually progress through the company.